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B Hair Website & Online Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

  • Company Name: B Hair Ltd

  • Trading as: B Hair

  • Website: www.b-hair.co.uk

  • Data Protection Officer’s name: Luigi Bisbiglia

  • Address: 1 White Horse Yard, Towcester, Northamptonshire, NN12 6BU, United Kingdom

  • Telephone: 01327 643043

  • Email: info@b-hair.co.uk

 

What information we collect, use, and why

We collect or use the following information to provide our services and products:

  • Names and contact details

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Health information (including existing medications, allergies and health conditions)

  • Information relating to promotions, loyalty programmes, competitions, prize draws and surveys

  • Website user information (including online bookings, user journeys and cookie tracking)

  • Information relating to compliments or complaints

We collect or use the following information for the operation of online bookings, customer accounts and guarantees:

  • Names and contact details

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Marketing preferences

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

  • Names and contact information

  • Customer or client accounts and records

  • Audio, Video and CCTV recordings of indoor spaces

We collect or use the following information for appointment reminders, service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

  • Website user journey information

  • Records of consent, where appropriate

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)

  • National Insurance number

  • Employment history (eg job application, employment references or secondary employment)

  • Education history (eg qualifications)

​

Lawful bases

Our lawful bases for collecting or using personal information to provide services and products are:

  • Consent

  • Legitimate interest: we need to ask that all our clients that are purchasing our colour services are not taking any medications that may react to our products or may have any existing allergies to our colour products.

Our lawful bases for collecting or using personal information for the operation of online booking, customer accounts and guarantees are:

  • Consent

  • Legitimate interest: o we need to identify any client that is receiving our colour services. It will allows us to keep records of the services and colours provided in case of a complain.

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

  • Consent

  • Legitimate interest: o we need to identify any client that is receiving our colour services. It will allows us to keep records of the services and colours provided in case of a complain.

Our lawful bases for collecting or using personal information for appointment reminders, service updates or marketing purposes are:

  • Consent

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent

  • Contract

  • Legal obligation

 

Where we get personal information from

  • People directly

  • CCTV footage, or other recorded images

 

How long we keep information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

 

Who we share information with

Data processors

Intelligent Salon Software Ltd

This data processor does the following activities for us: they manage our online bookings, and our salon sales and clients’ account system

KRW Accountants

This data processor does the following activities for us: they process our payroll information, process HMRC filings and declarations, and they store our HR records.

Other organisations

  • Publicly on our website, social media or other marketing and information media (where appropriate)

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent. You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. ​The ICO’s address:

​

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

27th June 2025

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